Yet another customer with the same problem with phantom bills after canceling

I’m not surprised to see that so many people have a similar problems with Xfinity/Comcast charging them following cancellation.  At some point, this becomes extortion and a class action suit should follow at some point as it appears that I’m not the only person dealing with this type of problem.  I understand this sounds harsh, but enough is enough.  

As of 12/12/2023, I was notified by my credit bureau that Xfinity filed a derogatory mark on my credit.  Now my credit is my life and I’ve worked so hard to bring my credit score to where it is today. Moreover, I think this is an Xfinity strategy to quietly drag things out so long to the point where the customer does not recall everything that transpired a year ago as if to take advantage.  I’ve received NO correspondence from them nor have I received any phone calls from them – unless they didn’t leave a voicemail.  I don’t answer numbers I don’t know because it is usually someone trying to solicit something…namely a car warranty that is expired; I have a 1992 and a 1999 vehicle…yea, my warranty has been up for decades.  Regardless, I moved to my new house in April, 2022 and transferred my service to the new address.  What I didn’t know is that transferring my service creates a new contract… this is where the fun begins.  Sometime in October, 2022, I was offered a deal from a competitor company in the area and even though I was satisfied with Xfinity at the time, I wanted a change.  Moreover, this competitor would pay my cancellation fee, which they did.  Now, there wouldn’t be a cancellation fee if I knew I inadvertently created a new contract by transferring my service.  Otherwise, I would have cancelled my service permanently when I moved and went with this competitor from the jump.  So, on or about October 17, 2022, I accessed the online Xfinity messenger service (for recording purposes) to cancel my service which was handled by the representative. However, during this chat, the rep began asking me who my cell phone provider was, I told I was not interested in changing my cell phone provider, but they kept on harping on and on about transferring my cell service.  How many times to you have to say “no.”  I have a government contract and I’m not changing it.  Now I think that since I cancelled my cable and didn’t purchase the cell service, the rep may have not cancelled my Xfinity service out of spite.  I end up getting another bill from Xfinity following my cancellation which I believe was the full amount for the service I’ve already cancelled.  I then contacted Xfinity via phone (I don’t recall the date) to dispute this charge and I ended up paying it after a long conversation and OF COURSE, they try to get me not to switch and asked again about cell service.  I already had this conversation, now this is harassment. Xfinity needs to send something with FINAL BILL on it so we understand and this sets precedent for any strange bills that follow later. Maybe they don’t do this on purpose to squeeze money from you later on down the road.  This brings us to the present.  Xfinity is claiming that I owe them for service, so I checked my statements and this is what is shown: 10/5/2022 – 11/4/2022 $123.36, 11/5/2022 – 12/4/2022 $123.36, 12/5/2022 – 1/4/2023 $256.81, 12/8/2023 – 1/7/2023 $291.94, and 1/8/2023 – 2/7/2023 $291.94. I really don’t understand what is going on at this point.  I try to access these statements for details, but I keep getting errors.  Moreover, I’ve had competitor signals coming though my cable lines since about October, 2022 and ALL my equipment that I had from Xfinity has since been returned to my local Xfinity store since I cancelled THE FIRST TIME.  I’ve cancelled service twice: once over the online Xfinity messenger and once over the phone.  This seems like a personal attack at this point since I keep turning down cell service or any other unrelated services from Comcast.  As noted before, I have not received ANY correspondence or ANY calls from Xfinity since the 2nd time I cancelled and now they are pulling a “slick joe” and attacking my livelihood by leaving derogatory marks on my credit which follows you for 7 years like a criminal history.  I don’t think I’m wrong in this matter, but before attacking someone’s credit, efforts should be made to contact the customer…they don’t hesitate to cut your cable service to the home, they’ll definitely send a rep out for that, but they will run silent and deep and hit your credit months later. If I didn’t have a credit monitoring service, I wouldn’t have known until I try to make a big purchase later on down the road or apply for a loan.  This is NOT fair to the consumer! Particularly to the consumer that paid their Xfinity bill on time every month from the jump with auto pay and the only issues begin when you try to cancel service.  I’m now paying a competitor on time every month as I did with Xfinity with auto pay.  Xfinity needs to take all this into account before basically attacking someone’s credibility. Yes, I say extortion because I feel like I’m punished for not accepting cell phone service from Comcast so they purposely mishandle your paperwork & cancellation claims till this current situation happens owing a lot of money for “phantom services.”  I just feel like they are inadvertently saying: “either you take what we are trying to sell or we will mishandle your account, charge you for service beyond cancellation, and silently attack your credit without your knowledge a year later when you least expect it…”  Xfinity needs to send registered mail (sign for it), send a rep with a letter, have a rep stick something to the door of the home, send texts, leave voicemails, send emails…anything before ruining something so vital.  This is the wrong way to get someone’s attention. I will not deal with a 3rd party in this matter - namely your bill collector because there is no bill that should need to be paid at this point. I also have bank statements proving that I’ve paid whatever fees I needed to pay after each cancellation attempt, but apparently these phantom services, fees, and claims continue and I don’t know why. I will have this derogatory mark expunged not “resolved” which notes guilt.