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Popich36
1st Topic

Visitor

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2 Messages

09/24/2026 7:05 PM

Year of trying to fix same billing issue

Since October 2024, Comcast has incorrectly charged me $234 for two internet services at the same residential address, despite it being impossible to have two separate Comcast internet lines active at the same location. For more than a year, I have called customer service every month and spent hours on hold, only to be repeatedly assured that the billing error has been corrected and the charge removed. However, each following month the same $234 balance continues to appear on my account, forcing me to start the process over again. After a year of repeated calls and broken promises, Comcast has failed to permanently resolve this obvious billing error, causing significant frustration and wasting an unreasonable amount of my time. I am requesting the immediate removal of the charge and written confirmation that my account has been permanently corrected.

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Updated 

3 hours ago

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Oldest First
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EG

Expert

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121.5K Messages

5 hours ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityJeniece

Official Employee

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4.4K Messages

4 hours ago

Hey there, @Popich36, thanks for reaching out through Xfinity Forums regarding your billing details. We would be happy to help you with your billing concerns. I would like to take a look at your account on our end to provide more specific account information. If you can please send me a direct message with your full name and your full address.

 

How to Send Us a Direct Message:

  1. Click “Sign In” if necessary.
  2. Click the “Direct Messaging” icon.
  3. Click the “Start new conversation” (pencil and paper) icon.
  4. In the “To:” line, type “Xfinity Support.”
  5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
  6. An “Xfinity Support” graphic will replace the “To:” line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

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Popich36

Visitor

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2 Messages

Hi Jeniece went through my monthly 3 hr call of cold transfers, no notes updated on my account with Comcast today. Supervisor promised to call me back case number <EDIT: Removed Personal Information>. Customer Service rep assured me the issue would be resolved in collections but he couldnt transfer me. The number he gave me was wrong. Called back got another number and called collections and they said they couldnt help me and needed to contact customer support. Another loop / dead end.

(edited)

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4 hours ago

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XfinityJeniece

Official Employee

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4.4K Messages

Thanks for those details. I would be happy to take a look at the ticket on our end to ensure that everything is resolved for you. Can you please send us a direct message with your full name and your full address?

 

How to Send Us a Direct Message:

  1. Click “Sign In” if necessary.
  2. Click the “Direct Messaging” icon.
  3. Click the “Start new conversation” (pencil and paper) icon.
  4. In the “To:” line, type “Xfinity Support.”
  5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
  6. An “Xfinity Support” graphic will replace the “To:” line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

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3 hours ago

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