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user_zo6nys
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Tuesday, February 24th, 2026 2:18 AM

xm fee applied on my account

Hi, By mistakenly xm fee applied on my account, mobile line came as free line along with internet connection, which is suppose to be zero $, but I am seeing 4.46$ on my bill, can you please refund or cancel those fee. Thanks 

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5 hours ago

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XfinityMatthew

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1.5K Messages

6 hours ago

Hello @user_zo6nys For the free lines we are waiving the normal service cost of $40/mo for the 1 year. As for taxes related to the cell service they are government taxes and fees usually ranging from $2-5 based on area. That sounds like what you are describing and those are unable to be waived. 

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user_zo6nys

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Thanks for your response, But why it tagged under xm fee, should it be tag gov fee?? 

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5 hours ago

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XfinityDemitrius

Official Employee

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2.5K Messages

Not all taxes and fees are Government mandated charges, but charges to cover imposed fees @user_zo6nys. So they may be categories differently. You can learn more by visiting our 'What charges appear on my Xfinity Mobile bills' support page. 

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