Skip to main content

    Support

    Offers

U
user_mnb417
1st Topic

4 Messages

Monday, April 1st, 2024 2:49 PM

Closed

Xifinity Scamming It’s Customers to Pay More after plans expire

Honestly I’d rather move to a company who actually cares about providing affordable plans and not scamming their customers. I submitted changes to my internet plan in February 2024 as I was being billed $64 for 150mbsp internet. My changes did not go through and I was charged again for $64. Contacted support, they said my payment change would happen April 2024. They would not help at all to reduce my payment for March 2024. This is a scam company that just wants to overcharge you in any possible way. Ridiculous.

Question

 • 

Updated 

1 year ago

125

1

0

XfinityFrank

Official Employee

 • 

1.3K Messages

1 year ago

Hello there, user_mnb417! Thanks for reaching out to us here on the community forums! I would be happy to help with your billing issue. You mentioned you submitted changes to your plan. Was this a new promotion/deal? You also mentioned payment changes, would this be changing to autopay for a credit card or bank account? Could you provide more details, so I can get a better understanding?

 

6

0

user_mnb417

4 Messages

I’m not sure if it was a promo/deal, only that my plan expired and went from $35 to $64, I paid the bill and submitted my plan change in February 2024. I was over charged for March 2024 at $64 again. I submitted my request again yesterday 3/31/24 to have my plan at $35 with auto pay on an account that is already saved to my xfinity account. 

1 year ago

0

XfinityFrank

Official Employee

 • 

1.3K Messages

I see, user_mnb417. If we are speaking about a plan expiring then it must have been a promotion. How did you submit a plan change? Via an agent in chat or on the phone or online?  

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_mnb417

4 Messages

I submitted it online. 

1 year ago

0

XfinityFrank

Official Employee

 • 

1.3K Messages

Thanks for confirming, user_mnb417! Once that was done, you should have received an email with details including dates. Did that come through to you?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_mnb417

4 Messages

On the xfinity website I was given an Order Confirmed screen but never received an email confirmation, I didn’t realize that was even sent out until I submitted the order again yesterday. The app has been buggy and very unhelpful in being able to do much of anything useful/helpful. 

1 year ago

0

forum icon

New to the Community?

Start Here