Xfinity wrongfully sent me to collections

I’ve already tried logging in and sending direct messages and calling and nothing works. Brian L Roberts should work with his team to improve Xfinity’s customer service. Obviously this is an inefficient area. I demand my account to be settled immediately. I shouldn’t owe one penny to Xfinity!! I shouldn’t have to call or direct message anymore. Look through your notes and the recorded calls! Figure it out. You sign in and do the work.

Background: Around May/June 2024 I set up a future cancellation day to stop services because I was moving. They told me to drop off the equipment to avoid charge and the services would stop on the day I requested.

This was around June 2024. Moving out was hectic, especially in the middle of a high risk pregnancy. I ended up moving out in June but I misplaced my equipment so I didn’t turn it in until August, kept the receipt. 

I continued to be charged. I called in September and the agent on the phone said that the amount owed was for the equipment rental, over $200, even though I had a receipt of return. I didn’t want to argue with the guy so I called back on another day. The agent saw where I stopped using services and would back date the cancellation and stop services. Nothing happened. I called again on another day and the agent at first kept arguing that I had to pay to bring my account current and that he didn’t have access to see whether or not I kept using services. I provided the receipt number. Asked to speak to a supervisor and the guy said his supervisor would say the same thing as him. That call was pointless.

Lastly, I used Xfinity chat and, after being transferred a whole bunch of times, the last agent seemed to understand, finally. At this point I’m already in collections. We closed on a good note… cancellation would be back dated and another department would verify my services were discontinued and my account would be settled. Nothing happened!!!!!!!

I'm still in collections. I still get emails from Xfinity showing an "Overdue Balance".