1 Message
Xfinity won't stop charging me for a phone I do not have
My service with Xfinity stopped when they ported my line to Verizon on March 7th 2023... They have since billed my credit card over $800 when I do not have any service with them.. I've called them. I have a dozen times. Each time they promised me they would stop and then they reverse the charges for that month. Then a few days later they would unreverse the charges and bill me for the following month. This has happened six times. I was not able to cancel the credit card at the time. I have canceled it now. Even now they are telling me that if I don't pay them, they're going to cut off my service. A service which has not had any data used since March 7th 2023... I have attempted to go into the local office but they are to sales people who take money and do not refund it .. I have talked multiple times on the phone to people who cannot help me. By file the position petition with my credit card American Express, and have no option other than small claims court or The better business bureau.
[Edited: "Personal Information"]
Any help would be appreciated
XfinityKatie
Official Employee
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744 Messages
1 year ago
Hello @user_v6vxfw I know I would be concerned if I was still being charged for a service I no longer had. We definitely want to ensure you are charged correctly, and would love to take a deeper look into this together to see what is going on and help stop those charges! To keep your details safe, can you please send our team a private message with your full name and address so we can take a look into this for you? To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_ujnxcb
6 Messages
1 year ago
[Edited: "Solicitation"] I'm having similar issues with Comcast and am in the process of writing to these entities since working with their customer service is worthless. Good luck
(edited)
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user_3gkaav
1 Message
1 year ago
I am having a similar issue. On oct 16, 2023 i cancelled service and moved my father’s cell phone over to his account. Since then I receive a billing of $32 for my father’s phone number which he is already paying. I have been credited for each billing and have called now 4 times. Each time they say they will address the issue. The last call they said it was a bug in their system and had me on the line waiting as they talked with their advance team. After an hour wait they said they would take care of it, but still I have a bill out there that will be processed on Feb 17. I even went into their store 3 times. have blocked Xfinity from my credit card, but I’m worried that will affect my credit score, car insurance rates, etc. where do I go now. Steve B.
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user_ygf20a
1 Message
1 year ago
I’m currently experiencing the same issue. I never activated my service and canceled all accounts with Xfinity. They refunded me my money and issued a credit. I’ve received multiple emails about a balance due, I have multiple chat transcripts stating my account is closed and the emails I’m receiving are in error but why today I just get another bill?!
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user_8ouhdh
2 Messages
1 year ago
I have the same problem. We cancelled our service in November 2023 and Xfinity is still charging us every month for a service we do not have. We have contacted them numerous times.
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