Visitor
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1 Message
XFINITY won’t allow us to cancel our service
We have called in to cancel our plan after we had internet disruptions over two weeks ago, but now they charge us for August again, even though the phone support said we’d get a partial refund for July. We have also tried to use the chat function in the app but they automatically disconnect. Why is this so difficult?
Can someone help? We don’t even use xfinity anymore and have everything disconnected.
XfinityDemitrius
Official Employee
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2.9K Messages
23 minutes ago
Hey @user_9p5jss, Thank you for visiting our official Xfinity Forums Community support page. We appreciate you taking the time to share your feedback and experience. We would be more than happy to check the status of the Xfinity account and services. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.
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