Xfinity transferred my mobile account to a random profile and I can’t access anything

I had an internet account and mobile account under my profile. Then I moved and had the internet account closed and a new internet account opened. My mobile account stayed open and has thankfully been on autopay because, in the process of changing internet accounts, XFinity transferred my mobile account to the profile of the person that had most recently had an internet account at my new place. So now I can’t access my

mobile account and my data has been shared with someone without any authorization. It’s taken a dozen phone calls to even figure out what profile they sent my phone account to and they can’t put it back under my profile without the approval of the profile holder that had internet in this apartment before I moved in. And the icing on the cake is that the moving of the mobile account to some random profile, rather than keeping it on my profile where the internet account also is, has caused them to charge a $25 mobile only fee for the past few months. So my private data has been shared without authorization, it’s taken hours of my life to try to get xfinity to remedy their mistake, and I’ve been overcharged on top of it. Xfinity needs to remedy this and make me whole for the overpayment, waste of time, and unauthorized disclosure of my private data.