Visitor
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3 Messages
Xfinity system suspends early?????
Evey time i get an extension to pay the date given is not honored suspends my mobile service one day early! What is going on??? This happened 3 x and last time i called to check what time of day i would get suspended. Rep offered new plan i DID NOT ASK FOR but system suspended my service before payment was due anyway. I cant make payment i cant make funds to do payment without mobile service AND I get switched to many reps. I drive for extra income but I NEED MY PHONE FOR INCOME FROM ORDERS AND GPS AND plan was a lie. Now no one answers chat or help. I had email stating due date tomorrow but suspended today. WHY????? THIS IS RUDE AND CRAZY.
XfinityCliff
Official Employee
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133 Messages
6 hours ago
Hello @user_yfxb0d, and thank you for expressing your concern here on our Xfinity Community forums.
In many cases, if you have a promise to pay extension, an early disconnect from what is expected can occur if there is a failure in the arrangement's requirements, or a missed payment in a previous plan.
You should be able to look in the Xfinity App to see the status of your payment arrangement or use the Xfinity Assistant to verify that the agreement went through.
If any previous payments failed, you may need to make an immediate payment to restore services.
We'd be happy to take a look at this for you to help you if you haven't already arrived at a resolution.😀
Please let us know if you requre our assistance. ❤️
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