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user_21qnsq
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Visitor

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1 Message

09/14/2026 7:36 PM

Xfinity support

I cancelled this account, and returned the equipment on July 27. I'm still being billed. And sent past due notices. I have the return receipts.

Please ensure this account is closed, and the fraudulent charges for August and September are removed. This had better not have an impact on my credit score. 

[Edited: "Personal Information"]

Question

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Updated 

46 minutes ago

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XfinityJeniece

Official Employee

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4.3K Messages

46 minutes ago

Hey there, @user_21qnsq, thanks for reaching out through Xfinity Forums regarding your equipment. We would be happy to take a look at your account to ensure you are being charged correctly. Can you please send us a direct message with your full name and your full address?

 

How to Send Us a Direct Message:

  1. Click “Sign In” if necessary.
  2. Click the “Direct Messaging” icon.
  3. Click the “Start new conversation” (pencil and paper) icon.
  4. In the “To:” line, type “Xfinity Support.”
  5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
  6. An “Xfinity Support” graphic will replace the “To:” line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

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