Visitor
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1 Message
xfinity support
My bill went to collections. I contacted xfinity when I turned in my box and discontinued my service. They charged me for the next month anyways. I told them about it. They said they would fix it on the account and it should reflect on my next statement. To my surprise it just ended up in collections. You need to fix this. Sending things to collections that are your error and not mine is unfair and unjust.
XfinityJeff
Official Employee
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1.3K Messages
1 month ago
Good morning @user_6lh95u, and thanks for reaching out to us on the community forums, I hope this message finds you well. I am sorry to hear about the issues you are having with the billing on the closed account, but you have come to the right place for assistance with this issue. Could you please send our team a direct message with your full name and full address?
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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