When you say you're "restricted" from your account, are you receiving a specific error message when you try to sign in, or are you unable to access the billing section after logging in?
A few details that may help us narrow this down:
Are you trying to access your account through the Xfinity app or the website?
Are you able to successfully sign in?
What exactly do you see when you attempt to view or pay your bill?
Once we know a little more about what's happening, we can help point you in the right direction.
XfinityAirelle
Official Employee
•
3.3K Messages
9 hours ago
Hi there! We'd be happy to help.
When you say you're "restricted" from your account, are you receiving a specific error message when you try to sign in, or are you unable to access the billing section after logging in?
A few details that may help us narrow this down:
Once we know a little more about what's happening, we can help point you in the right direction.
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