Xfinity Support

I used the xfinity assistant icon in the xfinity app. Made changes to existing plan and was provided emails and confirmation number. Snap shotted a few of the conversations on the xfinity assistant to verify deal. Email I received made incorrect changes. Where is the original change?

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XfinityFrank

Official Employee

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2.1K Messages

19 hours ago

Hi there, @W59WV! Thanks for reaching out to us here on the Community Forum. Sorry to hear you're having trouble with your recent changes. What discrepancy did you see with the email as opposed to the changes you made?

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W59WV

Visitor

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5 Messages

19 hours ago

I spoke to this person. This photo is what we agreed upon. Plus the addition Now Stream at $30/month. Where is it?

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W59WV

Visitor

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5 Messages

19 hours ago

is picture showing up?

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W59WV

Visitor

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5 Messages

I copied the transcript. Get 1000

Mbps internet with the Xfi Gateway,

which includes unlimited data for

seamless streaming, gaming, and

remote work. With this plan, you will

receive Peacock Premium, Disney+

and Hulu at no cost. The internet will

be $65.00/month.

Additionally, you are eligible to receive

a brand-new Moto G Play 2026

featuring unlimited data for

$4.16/month. With this, your total

expenses will be just $69.16 per

month, inclusive of all taxes and

fees, after a $10 autopay discount

via checking account.

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19 hours ago

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XfinityFrank

Official Employee

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2.1K Messages

@W59WV, it is not. However, we can check your account to see what is listed and make sure it is correct. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address.

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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19 hours ago

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W59WV

Visitor

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5 Messages

I agreed on this deal minus the mobile moto at $4.16/month. with the now stream that gave 126+ channels and netflix, hbo max basic and apple tv for additional $30/month. that was $95/month. I got the email did the check boxes and got a confirmation number but the email i have shows all my current stuff cancelled w a plan of $110 plus $30 for now stream. This is wrong.

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19 hours ago

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