Visitor
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1 Message
Xfinity services paid off and cancellation requested, but not canceled and still being billed
About a month ago, I talked with a live customer agent via call to cancel my Xfinity services on July 8, 2026. I received a service cancellation number from the agent, and a cancellation request email. I even paid in advance the upcoming charges for the billing cycle that included my cancellation date.
However, the app and website indicate that my services have not been canceled. There is also an unpaid balance for my account that does not reflect the advance payment that was paid upfront a month ago.
Please correct my billing and complete my cancellation request as agreed upon a month ago.
XfinityJanelle
Official Employee
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2.3K Messages
11 hours ago
Hey @user_jffr0b , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your cancellation of service. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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XfinityAngie
Official Employee
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2.7K Messages
10 hours ago
@user_jffr0b, thanks so much for taking the time to work with us this morning. Here is what we discussed: https://www.xfinity.com/cancel
Since we bill 30 days in advance, you might be charged for the upcoming month depending on when the cancellation date hits. Anything you overpay will be refunded to you.
Have a wonderful weekend!
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