Visitor
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5 Messages
xfinity services not turned off on cancelation date and billed for the next month
On 8/1 I put in my cancelation request for my internet service for 8/31 and received multiple confirmation emails. On 8/26, I received a bill for services 9/1-9/30, which I should not be paying for because of the cancellation. However it is 9/1 evening, and service have not been turned off, and this bill is still on my account. I will NOT be paying for these services, as it was not my fault that xfinity did not do their job in turning off my services when given an entire month notice. FIX THIS!
XfinityPeterH
Official Employee
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1.8K Messages
3 years ago
Hello @user_6d0e7e and thank you for your post. Typically, when your account is disconnected we provide a grace period when your service is still connected, but you are not charged. Our system bills in advance so you most likely got a system generated bill. Due to your billing final bill date of 8/31 and today being 9/1 your final prorated billing statement has not printed. It can take up to 30-days for you to get your last bill in the US Mail. All that being said we are happy to review your account to make sure everything was processed correctly. Please send us your full name and complete address in a Direct Message:
(Full credit to @BruceW for this excellent explanation!)
"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon or https://comca.st/3RwuGqG
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
See https://comca.st/3KFVZwA for an example.
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