Visitor
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5 Messages
Xfinity Service Cut OFF “ DEATH IN MY FAMILY”
Xfinity Cut off my internet and WiFi! I have no service! I notified the xfinity chat agent that I had a death in my family due to Car Accident and Domestic Violence dispute! I told the agent to change my past due date to October 4th! They told me a change would be made to the date!
yet I wake up this morning and no change was made and my service was cut off! I’ve been with xfinity for 7 years! I don’t deserve this!
I’m completely shattered and heartbroken by this! I’m a disabled veteran! I didn’t deserve to be treated this way! I’m going through a financial hardship right now!
if possible can someone help me restore my services! I need immediate help ASAP right now!
Thank You and Have a blessed Day 🙏🏽
XfinityArmand
Official Employee
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1.8K Messages
23 days ago
Thank you so much for taking the time to reach out to Xfinity Support @bossbabe3. We're glad to hear from you and offer our sincerest condolences. You have reached out to the right place to have your billing concerns addressed. Please feel free to shoot us a private message with your details so that we can get started.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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