Xfinity sent me an fraud email.

I already returned xfinity modem to 11112 San Jose Blvd Ste 4, Jacksonville, FL 32223.

But xfinity email to me about device bill.

So I chat with agent, and got ticket [EDITED: Personal information].

But xfinity sent me about bill with final warning said they will send my information to billing agent.

I have any Idea why xfininity fraud to me!

Responses

XfinityFrank

Official Employee

•

1K Messages

3 months ago

Hi there, @user_6086ec! Thanks for reaching out to us here on the Community Forum! We would be more than happy to check into your bill and see what's happening. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address. Thanks!

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user_6086ec

2 Messages

Why I have to do direct message?

I leave the ticket number.

Why that is personnel info? It only can be detailed by xfinity.

Say answer in here officially.

Or you didn't check the ticket number?

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3 months ago

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XfinityRichard

Official Employee

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1.4K Messages

Thank you, @user_6086ec We do consider that private information since anyone can get that number and contact Xfinity. We do ask that you send us a DM so we can further assist you.-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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3 months ago

0

Billing

user_6086ec

Xfinity sent me an fraud email.

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XfinityFrank

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