Visitor
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1 Message
Xfinity seasonal hold doesn't happen
I applied for seasonal hold but my bill is still being charged the full monthly fee. I tried reaching out to customer service but xfinity assistant keeps telling me there are no agents.
Visitor
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1 Message
I applied for seasonal hold but my bill is still being charged the full monthly fee. I tried reaching out to customer service but xfinity assistant keeps telling me there are no agents.
EG
Expert
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114.5K Messages
14 hours ago
The concern is not "Home Security Rules And Automations" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJorge
Official Employee
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2.6K Messages
14 hours ago
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
(edited)
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