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user_otroys
1st Topic

Visitor

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2 Messages

Wednesday, November 12th, 2025 10:25 AM

Xfinity seasonal hold doesn't happen

I applied for seasonal hold but my bill is still being charged the full monthly fee.  I tried reaching out to customer service but xfinity assistant keeps telling me there are no agents.

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Updated 

21 days ago

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Accepted Solution

EG

Expert

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114.7K Messages

24 days ago

The concern is not "Home Security Rules And Automations" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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user_otroys

Visitor

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2 Messages

Thank you so much.  Very lost.  I appreciate the help.

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21 days ago

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XfinityBenjaminM

Official Employee

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2.6K Messages

 

user_otroys Hello! We'll be happy to help in any way we can. Please send a Direct Mesage with your full name and address. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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21 days ago

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Accepted Solution

XfinityJorge

Official Employee

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2.6K Messages

24 days ago

 

user_otroys Hey there! Thank you for using our Forums to contact us and we are happy to review the account to make sure it is on the right account status. Please send us a DM with your full name and service address so we can get started. 
Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message
 

 

(edited)

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