4 Messages
Xfinity Plan
Hello. I am having an issue.
I was previously on a plan for 1 year. This ended about a month ago. Without warning Xfinity billed me for 90$/month, I switched to Tmobile for a few days and then saw Xfinity had a 40$/month for 5 years even for existing customers. So I signed up for the 40$/month for 5 years which was valid for existing customers (or so I thought). I received a 90$ bill and called customer service and they credited me down to 40$. However, now I am realizing why last month's bill is $90. It seems like I am on the 90$/month bill instead of the 40$/month plan for 5 years which I signed up for. Can someone please help me with this.



XfinityAirelle
Official Employee
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3.2K Messages
10 hours ago
@user_iaief1
Hi there! Thanks for taking the time to create a post. Our team will be happy to look into this for you. We have already received your direct message and look forward to assisting you there.
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EG
Expert
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117.6K Messages
9 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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EG
Expert
•
117.6K Messages
8 hours ago
@XfinityAirelle @user_iaief1
Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.
Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
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