4 Messages

Saturday, April 25th, 2026 4:01 PM

Xfinity Plan

Hello. I am having an issue.
I was previously on a plan for 1 year.  This ended about a month ago.   Without warning Xfinity billed me for 90$/month, I switched to Tmobile for a few days and then saw Xfinity had a 40$/month for 5 years even for existing customers.  So  I signed up for the 40$/month for 5 years which was valid for existing customers (or so I thought). I received a 90$ bill and called customer service and they credited me down to 40$. However, now I am realizing why last month's bill is $90. It seems like I am on the 90$/month bill instead of the 40$/month plan for 5 years which I signed up for. Can someone please help me with this.
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Official Employee

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3.2K Messages

10 hours ago

@user_iaief1

Hi there! Thanks for taking the time to create a post. Our team will be happy to look into this for you. We have already received your direct message and look forward to assisting you there. 

 

 

Expert

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117.6K Messages

9 hours ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Expert

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117.6K Messages

8 hours ago

@XfinityAirelle @user_iaief1 

Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.


Please see this post about direct messaging the support team;


https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478   

 

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