Visitor
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1 Message
xfinity owes me $
I moved, had a credit on my account, gave my new address, called several times, and Xfinity emails me each month to tell me that I still have that credit, but of course they never pay it back. With phone calls, I've been promised the check's in the mail, but of course it never does... it's undocumented because it was...., a phone call. There's no published way to contact them electronically (email or Web contact form), it's just Gross, and the POS AI chat looks for some keyword in the chat and returns non-relevant information. XFINITY / Comcast IS THE WORSE
XfinityJeff
Official Employee
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1.2K Messages
2 hours ago
Good morning @user_bxl3lr, and thanks for reaching out to us on the Xfinity forums with your issue, I hope this message finds you well. I am sorry to hear about the issues you are having with the refund for the closed account. Normally when you have a closed account with a credit balance on it, you will receive the refund to the previous payment method if there is one available, and if not you will receive an email with the instructions on how to get your refund. Do you remember getting any email about the refund?
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