Visitor
•
1 Message
Xfinity NOW TERRIBLE customer service - Continued billing issue unresolved
Good Morning, My name is [Edited: "Personal Information"]. I have an Xfinity NOW account [Edited: "Personal Information"], that is inactive. I can't cancel it on the app, or on the website, or on the chat, or even on the phone. Each person I chat with or call points their virtual fingers at each other, saying that the next inept associate will solve my problem. Yet, here we are, SIX MONTHS later, and on the 28th of each month, I become $45 less wealthy. How do I prevent Xfinity from stealing my money each month?
XfinityEricB
Official Employee
•
3K Messages
4 months ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" If necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
2
0
user_5m8mxb
Visitor
•
1 Message
1 month ago
File a claim or fraud claim with your bank. I ended up canceling my credit card to get them to stop! [Edited: "Inflammatory"]
(edited)
0
0