1 Message
Xfinity needs to get rid of the AI Assistant Immediately
I have no choice but to use Xfinity due to the requirements of my building and despite them supremely messing up my service transfer from one apartment to the next, they have also charged me for things at least 10 different agents and A SUPERVISOR told me I would not be billed for. Now I am sitting here going on over two hours of trying to reach a real person with no avail. I don't understand why on gods green earth you lot thought making a computer with the capacity of two toddlers kicking sand in a sandbox was a good idea to help serve clients. I am appalled and disgusted and I will not pay a dime until this is resolved and a REAL person speaks to me.
XfinityDemitrius
Official Employee
•
1.8K Messages
5 days ago
Hey @user_skweky, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the recent transfer of service and more. I would be more than happy to offer my assistance looking into this further for you.
What is the exact issue you are currently experiencing? Are you having issues activating equipment, are the services not working properly, or specific questions about the billing? Please let us know at your next available convenience.
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