Xfinity Mobile

I have been paying on two sim cards I never took out of the packet for the past nine months. I am a disabled woman who cannot get to the store for someone to assist me with the sim. I finally called Xfinity Mobile to have it canceled and to get a refund for these past nine months of paying for something I haven't used. I could go to a location, so I waited this long. I had an Xfinity representative come to the house to fix my box, and I asked him if he could assist, and his response was he didn't know how.

I called on the 8th of June, and the gentleman said they would credit the card I used to pay each month with the refund. A week later, I called back today, asking what was happening since I hadn't heard back. After being on hold for a while, this gentleman stated that they could only refund me for May and June and that I had lost the other amounts. I don't think It's fair that I don't get my nine months' worth of payments back on something I didn't use. I feel I am getting penalized for being disabled and, therefore, unable to visit an Xfinity location to have the cards put in the phones.

I have had all other services with Xfinity since I moved here in this apartment over six years ago. I have internet, cable, and every single channel they have.

I am so upset about this.

It isn't fair.

Any assistance would be greatly appreciated.

Responses

U

user_de4a32

Visitor

•

5 Messages

2 years ago

I meant to say that I thought I could go to a location and that was the reason why I waited so long to call Xfinity to cancel.

4

0

CCJamie

Problem Solver

•

322 Messages

@user_de4a32 Thank you for reaching out to us, have you been able to get in contact with our Xfinity Mobile department for assistance?

I no longer work for Comcast.

2 years ago

0

U

user_de4a32

Visitor

•

5 Messages

Hi,

That's who I've been talking with. To make matters worse, the representative yesterday stated he would call me back within the hour to let me know that the May and June refund has been entered into my bank account. Well, there has been no phone call. I am extremely upset at this point. I feel as if I am getting the runaround by Xfinity with not refunding me the nine months of payments of the sim card I never installed on my phone, and by the customer service representative telling me one thing and basically not doing what was told to me. I feel I was told something just to get me off the line.

As a disabled woman I am definitely feeling like a second class citizen.

2 years ago

0

XfinityAirelle

Official Employee

•

2.6K Messages

When it comes to our mobile customers our team is limited, but we can get you in the right direction. Can you initiate a direct message and start with your full name and address? To start a message, you must be signed in. Please click the envelope icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

0

U

user_de4a32

Visitor

•

5 Messages

I sent two DM's, one to you with my information and one to Xfinity Support, and no responses. I am not happy at this point.

I would appreciate the money I paid for the past nine months refunded on the SIM card I never installed or used.

2 years ago

0

Billing

user_de4a32

Xfinity Mobile

user_de4a32

CCJamie

user_de4a32

XfinityAirelle

user_de4a32

New to the Community?