2 Messages

Wednesday, January 3rd, 2024 8:46 PM

Closed

Xfinity mobile is the worst

I have had xfinity mobile since December of 23 and the past 5 months have honestly been the worst experience. Every month I've had to call in to have my bill corrected, whichever gets done correctly! Then I have to sit in the phone for over an hour with rude agents like Nas, who don't listen, over talk you, and don't transfer you to a manager when requested. I have repeatedly had deleted lines on my account, or lines from in store reps adding incorrectly that I have to call in and when I'm calling it they say, oh we've already credited you, what more do you want?" What type of customer service is this? To patronize a customer calling in because there bill is incorrect due to xfinity error. Instead of apologizing for the error, they act as though your suppose to be gracious for crediting a continuous mistake. At some point you begin to wonder if this is a computer error or a scam for unsuspecting customers. 

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Official Employee

 • 

3K Messages

2 years ago

Greetings @user_o0u3ky thank you so much for using our Forums to write our Xfinity Support Team. We are sorry to hear about your recent experience as a new customer, and we are happy to point you in the right direction for help. Have you recently tried contacting our Xfinity Mobile team directly by all of these means: 

- SMS Text Message: 1 (888) 936-4968

- Phone: 1 (888) 936-4968

- Chat https://www.xfinity.com/xfinityassistant/?channel=xMobile&linkId=131278202

2 Messages

This does not address my concerns at all, every time I call in I get sent to a robot or a representative with a different answer from the last one. I want a direct solution and my account status rectified with out having to waste hours calling in twice a month.

Official Employee

 • 

3K Messages

Understood and we are here to see how we can help you make this right. Can you please send us a DM with your full name and service address? Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message
 

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