2 Messages
Xfinity mobile is the worst
I have had xfinity mobile since December of 23 and the past 5 months have honestly been the worst experience. Every month I've had to call in to have my bill corrected, whichever gets done correctly! Then I have to sit in the phone for over an hour with rude agents like Nas, who don't listen, over talk you, and don't transfer you to a manager when requested. I have repeatedly had deleted lines on my account, or lines from in store reps adding incorrectly that I have to call in and when I'm calling it they say, oh we've already credited you, what more do you want?" What type of customer service is this? To patronize a customer calling in because there bill is incorrect due to xfinity error. Instead of apologizing for the error, they act as though your suppose to be gracious for crediting a continuous mistake. At some point you begin to wonder if this is a computer error or a scam for unsuspecting customers.


XfinityJorge
Official Employee
•
3K Messages
2 years ago
Greetings @user_o0u3ky thank you so much for using our Forums to write our Xfinity Support Team. We are sorry to hear about your recent experience as a new customer, and we are happy to point you in the right direction for help. Have you recently tried contacting our Xfinity Mobile team directly by all of these means:
- SMS Text Message: 1 (888) 936-4968
- Phone: 1 (888) 936-4968
- Chat https://www.xfinity.com/xfinityassistant/?channel=xMobile&linkId=131278202
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