Xfinity Mobile Discount not being applied to internet bill

I signed up for Xfinity internet with an unlimited mobile line and was supposed to be getting the $45 discount on my internet bill. However it is not showing up on my bill and I am being charged the full amount for internet.

The only reason I signed up was due to this discount I was promised and if no one can explain why it's being withheld I will likely just cancel service altogether.

Responses

maryv1

Visitor

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2 Messages

3 months ago

I do not have mobile phone on my Xfinity Account. My devices are Internet, TV, AND Land Phone; only [Edited: "All Caps"]

(edited)

2

0

maryv1

Visitor

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2 Messages

My Land Phone is [Edited: Personal Information]. I do not pay for my Track Safelink Phone. It is free. [Edited: "All Caps"]

(edited)

3 months ago

0

XfinityThomasB

Official Employee

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1.8K Messages

Howdy maryv1, are you having billing issues with Xfinity services? Our team would love to help provide support.

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

3 months ago

0

Billing

user_cjj5fv

Xfinity Mobile Discount not being applied to internet bill

maryv1

maryv1

XfinityThomasB

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