Visitor
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1 Message
Xfinity Mobile charge dispute
I need help with an unresolved Xfinity Mobile billing issue. We have been charged $16.66 every month since April 2025 for a phone and new number that we were told would be free, other than a one-time service charge.
We have contacted customer service multiple times, but the issue has still not been resolved. Most recently, we spent about an hour on the phone and were transferred between four different representatives without the issue being communicated between them. The last representative said a manager would call us back, but we never received a call.
We have been Xfinity customers for about 8 years and would really appreciate help getting this escalated and resolved, including a review and refund of the incorrect charges.
Please let me know how I can send my account details privately to Xfinity Support.
XfinityBenny
Official Employee
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1.7K Messages
5 hours ago
@user_swa Thanks for adding to the community. We can have this investigated. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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