Xfinity Mobile Billing Concern

Hope that all is well with all of you at Xfinity and Comcast. We started with Xfinity internet service and were encouraged to take advantage of promotion of Xfinity Mobile for $20 pm with no device charges and a second line free with a total data of 1GB pm. Both devices were FREE but we started getting the device fees for the two devices with a total of $13.34 pm and had to call every month to get this device fees reversed because no one at Xfinity could fix this technical issue.

On 1st December, we moved from [Edited: Personal Information] to [Edited: Personal Information] and as there is no Xfinity internet service available here, we had to return the modem and hence are charged standalone fees on our Xfinity Mobile on our current bill. When I called, the phone representative was unable to waive this fees and hence we had to deactivate the two phone numbers [Edited: Personal Information] Now, we are being billed for the Device Balance of $73.41 each whereas there was no device fee as per our contract and also, unfortunately, there is no Xfinity internet service available in [Edited: Personal Information] for us to continue to have our relationship with Xfinity and hence these two device balance totaling $146.82 should be reversed to let us depart gracefully. Happy New Year.