Visitor
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2 Messages
Xfinity is committing billing fraud by calling a US call "international" and billing for data roaming.
My daughter was on a cruise out of NY. She made a few calls while in sight of the land off of NY and Virginia, and Xfinity Mobile decided to call those charges "international", and refuses to waive them. $180 in "international" charges within sight of cell towers on the coast.... Xfinity can't decide to label something as international when it wasn't, and then charge $180! This is nonsense, and is fraud. If I wasn't locked in paying for a phone, I'd cancel immediately.
CCAntoine
Retired Employee
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1.4K Messages
2 years ago
Hello, thank you for reaching out today! I do have to apologize, our team here does not have access to Xfinity Mobile accounts. I recommend reaching out to our Xfinity Mobile experts. I am confident they will be able to help you with this matter. Thank you.
You can contact our Xfinity Mobile support center via any of the following methods:
• SMS Text Message: 1 (888) 936-4968
• Phone: 1 (888) 936-4968
• Chat: https://www.xfinity.com/xfinityassistant/?channel=xMobile
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user_b97991
Visitor
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2 Messages
2 years ago
I already spoke to them. They offered $50, and when I said that charging fraudulently and then offering to reduce it by $50 was insufficient, they then withdrew the offer altogether through the Advance team. While I have left a request for the advance team member's supervisor to call me, I would like to know if there is a different appropriate escalation point before I contact the PA regulators on Monday morning. Creating a fake charge and then expecting it to be paid isn't going to be acceptable, I think.
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Again
Expert
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32.3K Messages
2 years ago
@user_b97991
Even if she could see land, if the ship was beyond the 24 mile limit, they would be in international waters. Also, take into consideration the flag that flies over the ship. If it's not a US flag, the ship may be registered in another country, and that might make a difference in why the charges for international calls.
Just throwing this out.
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user_9452d3
Visitor
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1 Message
2 years ago
I have been charged numerous times for calls and texts at international rates usually not amounting to much but now my daughters phone used 117 dollars in international calls and shes never left the country we live near Canada and normally xfinity service is great but once in awhile i recieve a message saying welcome to Canada while im at work in the united states. In facr the border was closed for sometime so to covid and still was charged for international rates when it was impossible for me to be in Canada but now i have to switch to a prepaid service becaus advance billing team will not remove the charges after 5 years of using xfinity
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