9 Messages
Xfinity is charging me every month extra
Xfinity is charging me every month extra hidden amount [Edited: "Inflammatory"/"Solicitation"]
one more thing I notice on this platform where we are filing complaint, some of the non-Xfinity agent they are coming here sending you a false message that they are taking care of your complaint and canceling your report saying that Report has been acknowledge and we are working on that. [Edited: "Inflammatory"]. No one is working on the report is just these people they are taking the report of the Google that’s about it .
XFINITY Agent, where [Edited: "Inflammatory"] not applying my ACP benefits from six months to my account
I just reviewed my billing and noticed that I have been being overcharged for months! My account was on autopay and was automatically being billed well beyond my contracted amount. I have been attempting to call all day today and getting representatives with heavy accents and language barriers. I asked to speak to a manager and waited for 50 minutes for the rep who insists can't understand me to say that a manager is unavailable. [Edited: "Inflammatory"]. I will be looking into filing an FTC complaint and switching to other companies, because as a long-term Xfinity customer I feel cheated!
[Edited: "Personal Information"] Is my Xfinity account
XfinityArmand
Official Employee
•
2.1K Messages
1 year ago
Hello there @user_i2palr! Thank you so much for taking the time to reach out to Xfinity Support here on our Community Forum. We are glad to hear from you and happy to assist in any way that we can. No worries! You have reached out to the right team to get things ironed out for you. Please feel free to shoot us a private message so that we can get started.
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• Click "Sign In" if necessary
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