Skip to main content

    Support

    Offers

U
user_ol24a5
1st Topic

3 Messages

Thursday, January 23rd, 2025 10:24 PM

xfinity incentive tracker, is it spam?

I got an email from yourcard@xfinityincentivetracker.com directing me to myprepaidcenter.com for a virtual prepaid reward card.  It mostly seems legitimate, but how can I be sure it's not some sort of scam email?

Question

 • 

Updated 

12 days ago

72

1

0

Was this helpful?

Accepted Solution

XfinityVianney

Official Employee

 • 

1.9K Messages

19 days ago

 

user_ol24a5, 

Thank you for reaching out. If you get a random email after NOT making any changes, signing up for a service, or selecting a promotion, I would certainly be hesitant. Did you recently sign up for Xfinity service? If you check your account number here https://www.xfinityincentivetracker.com/track, do you see you are qualied for an active promotion? 

 

4

0

user_ol24a5

3 Messages

I did sign up for mobile recently and see a pending card.  Honestly, I think I'll play it safe and wait for the card in the mail like I've had happen before.  Thanks for the extra check either way.

Like

Reply

19 days ago

0

XfinityArmand

Official Employee

 • 

2K Messages

No worries @user_ol24a5!  We are always glad to help in any way that we can.  Would it be okay for us to follow up with you in a few days just to make sure things have been received and are squared away?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

19 days ago

0

user_ol24a5

3 Messages

I don't think that'll be necessary, but thanks for offering.

Like

Reply

12 days ago

0

XfinityJustinC

Official Employee

 • 

941 Messages

@user_ol24a5 you're welcome. I did investigate further, and found that we do have some virtual gift cards that can be redeemed if you received a reward through Xfinity Rewards: https://www.xfinity.com/rewards, or if you accessed our military benefits: https://www.xfinity.com/support/articles/military-service-offers. 

Here's a great article I found on our website that has more info on the incentive tracker, and related programs: https://www.xfinity.com/support/articles/reward-center-program. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

12 days ago

0

forum icon

New to the Community?

Start Here