Visitor
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4 Messages
Xfinity fraudulently keeping accounts open that were told to close
I told Xfinity to close my mobile account on Nov 2022. I moved out of the country. I paid off the Nov bill and the Dec bill.
On January, I received another bill for over 100. I went to the FCC. An executive, Arturo, told me it was "left over charges". I paid off that FRAUDULENT CHARGE. I told him to close the account. AGAIN.
Tell me why on April 28, 2023, 5 MONTHS after telling Xfinity to close my account, I get a bill for 5$.
XFINITY LIES: They charge as a contratc when they claim in ads it is month to month. I filed again another FCC complaint.
XFINITY, WHEN DOES YOUR FRAUD END?!?!?!??!
XfinityJanelle
Official Employee
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1.6K Messages
2 years ago
HI @user_0ec4cf We'd love to help, but we don't have access to XFINITY Mobile accounts via social media, I do apologize.
We would suggest contacting our Mobile experts via one of the following methods:
• SMS Text Message: 1 (888) 936-4968
• Phone: 1 (888) 936-4968
• Chat: https://www.xfinity.com/xfinityassistant/?channel=xMobile
Our XFINITY Mobile partners are available daily from 7 am to 9 pm EST. I'm confident they'll be able to get this resolved for you.
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