Visitor

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1 Message

Thursday, May 21st, 2026 11:27 PM

Xfinity fraudulently charged me !!!!!

I moved in April 2025. I specifically canceled the internet service at that property, and established new service a year ago….I even did a chat months ago to confirm that I was not being charged for internet at that address. I had to put a new phone on my plan, and went in to the Xfinity store today. There were THREE separate accounts open in my name, and I found out I have  FULL YEAR’S worth of unauthorized charges!!!! Over $1,400 from Xfinity that was NOT authorized and should have been canceled…and the store could not get me my money back 😡 Why I earth would I stay with this company?! This  is criminal!

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Official Employee

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2.2K Messages

6 hours ago

 

user_jmow3f Hello, I am sorry multiple accounts were opened. To start have submitted a form to report fraud? Here is s link where it can be done https://www.xfinity.com/idtheftclaimform. 

 

Visitor

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2 Messages

2 hours ago

Yup canceled 4 services in January & confirmed closure. Billing never stopped for mobile. Thankfully I shut that card down. But there is a balance showing online. I’m due a refund for my other services and am getting the run around have yet to see my refund for over payment.  I bet I have a credit due for mobile instead of the incorrect months of charges.  

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