Xfinity Engaging In Intentionally Deceiving Customers And Stalling; No Refund 3 (Three) Months+ (!) After Cancellation Despite Promises

To spare you the unnecessary details, here is the pitiful timeline of events:

11/04/2025 – billed for the month ahead, as is typical

11/06/2025 – call to cancel as this cancellation request in the system is a condition for me to be able to order NOW internet, an affiliate of Xfinity, but a separate company and service

It was supernice of Xfinity to allow me to keep the service (Internet) until the equipment for NOW Internet is received and the new service up and running

11/06/2025 and 11/07/2025 – two cancellation confirmations in the mail

11/10/2025 – NOW Internet up and running, I call to cancel Xfinity

Hence, I only used Xfinity for four days out of the month for which I was billed in advance.

In mid-December, I call Xfinity to ask about my refund. A guy first tries to sell me that billing is done retrospectively (!), then agrees that I am due a refund and assures me that I am getting one.

01/13/2026 - Ankit, who claims to be from the senior department team, promises me a refund within 48 hours. She creates a ticket, #[Edited: "Personal Information"]. Right away, I receive an email and a text about my refund request and six minutes later, an email and a text saying “We're not able to process your request for a refund.” Ankit says, “Please do not worry about that. It was created incorrectly, and the dates were not accurate. That's the reason it was canceled.”

01/21/2026 - Kamini informs me that the refund request has been expedited and that “we will ensure that the refund is processed within a few hours to your payment method”. Same story with an email and a text about my refund request and five minutes later, an email and a text saying “We're not able to process your request for a refund.” Saw it too late to ask Kamini about what is going on.

01/28/2026 - Rajesh says that the ticket is now with the fulfillment team and that the ticket has been escalated to send the refund as soon as possible. According to the fulfillment team, I would be receiving my refund to my source account within 34 minutes [sic!], the amount being about $30. (By the way, the amount is about right, given that I did use the internet for four days out of one month, my monthly charge being $35.)

02/11/2026 - Gaurav: “you will get back all your refund within 12 hours” and then, in the same message, “you will receive your refund within 24 hours”. Gaurav also promises a confirmation email within 12 hours, which never comes.

Same day, I get an email from MANISH MANISH [sic!], Customer Experience at Comcast, as a response to my poor review of the chat. I send an email explaining the situation, but don’t hear anything back.

02/12/2026 – Charu says that s/he is from the postpaid billing team and suggests I contact our prepaid team during working hours at 1-855-757-7372.

02/12/2026 – Rittu says that my refund has been processed and will be credited within 1-2 working hours. Can’t name the amount without my prompt, but says that $10 has been added so that I can receive a total of $40 credit in my checking account. “Do not worry as your ticket is raised, so it will be credited to your account. It's confirmed” and again “But do not worry; this time you will get it.”

Sounds like a scam, doesn’t it? One agent over the phone and five in chat confirming my refund in the space of two months and me still not having it.

Also note how the entire thing has been stalled so that 60 days have elapsed, and I can’t go through my bank to get the money since the discounted price for Xfinity Internet meant an ACH transaction.

And no, I don’t see the "Direct Message” in the upper right corner of this page.