Thursday, June 13th, 2024 9:13 PM

Xfinity DOES NOT honor payment arrangements

Talked to an agent who “set up” a payment arrangement on my account. First payment was due 06/28/2024. As of 06/13/2024 they shut off and suspended my internet service. They won’t even let me talk to a real person until I pay back whatever is due. WHAT?? Scam artist. 

Official Employee


1.3K Messages

1 month ago


user_yclq03 Greetings! Thank you for utilizing our Forums to bring this to our attention. We are here to help you and if you can send us a DM with your name to get started that would be great. Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message


2 Messages

29 days ago

RUNNNN! This company will do whatever it is they want and still take your money. Been talking to support 2 days and they just said they CANNOT authorize payment arrangements. And on top of that they’ve been making me pay for a service I never signed up for… fraudulent and scammers. 

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