Visitor
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1 Message
Xfinity Disconnect Confirmation Email
Good morning,
I have called Xfinity support twice regarding the disconnection of my internet service. Both times I was assured the disconnect request was submitted. However, the two confirmation emails I received both have a blank "Disconnect Date" field, and my internet service is still showing as active.
I am requesting written confirmation that my service is backdated to my requested disconnect date of January 17th, 2026. I first provided notice of this on January 5th, 2026, and have a record of that call.
I have also just received a new bill for the upcoming February cycle. I need an official confirmation that this bill will be prorated and that my account status will be updated to "Pending Disconnect" immediately to avoid unauthorized charges.
Any assistance in this matter would be greatly appreciated.
XfinityJanelle
Official Employee
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2K Messages
2 hours ago
Hey @user_4xk09y , Thank you for visiting our official Xfinity Reddit community support page. We greatly appreciate you taking the time to reach out regarding your disconnect date. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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