Visitor
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1 Message
Xfinity customer service is terrible
My promotion on my account ended so I called in to get a new promotion. The agent told me he could get me the same rate and a refund would be submitted. I confirmed multiple times that my rate/service would be the same as previously and a refund would be coming through. He kept saying yes, absolutely no worries, I take care of you. Pf course that was a lie. No refund came through, no confirmation and I called back in. Turns out not only did he lie, he added additional services on to my previous and the bill was $60 more a month then he stated it would be. Apparently there is no way to hold him accountable for lying and changing things on my account. The new agent also would not give me any identifiers incase the same scenario happened again. She changed it back to my previous service and took of the additional he added without my permission. It it still $40 more then I was quoted. Apparently thats the best there is. When confirmation came through for me to agree to the site/link wouldn't work and the agent told me it went through (technically without my confirmation or approval since the link wouldn't work). Praying I wasn't lied to this time, because I have no way of knowing. Once I find another company I'm leaving xfinity. I've had nothing but horrible service (they say one thing, another thing happens). You can tell they've all been trained to say "no worries, I'll handle this for you, I'll take care of you" then nothing gets done like they say it will. Talking to customer service or trying to resolve anything is like pulling teeth. Its not worth the headache.
XfinityRaul
Official Employee
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3.3K Messages
2 months ago
@user_u4zkev Hello there, I would be more than happy to help update your account with a new promotion. To be able to discuss account specifics, please send a direct message by clicking the chat icon in the upper right corner of the page. Click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Here's a link that includes a guide on how to send a DM https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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user_o57nno
Visitor
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5 Messages
2 months ago
I honestly can't even believe this company is still a company. CEO must be the biggest idiot ever.
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user_1j6uao
Visitor
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1 Message
16 days ago
When we are paying the kind of money we are for your services the least you could do is answer your phones with a [Edited: "Inflammatory"] human being rather than a freaking robot!! Please explain to me and everyone else how it is our bill keeps climbing and climbing and climbing and your service customer and otherwise is getting worse and worse and worse to the point I am looking elsewhere. I am tired of talking to robots they're about as useless as [Edited: "Inflammatory"] on a boar! If you valued your customers at all you would speak to them instead of ignoring them because that is exactly what you are doing to all of us. IM DONE!
(edited)
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