Visitor
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11 Messages
Xfinity Customer Received Bill With Another Name On It
We received an Xfinity bill to our address but the persons name on the bill does not nor has never lived at this address. While we are an Xfinity customer this bill was not our bill. My question is how does Xfinity determine if multiple accounts exist at an address and when would there even be need for this? My concern is that if this other account is not paid Xfinity would cut off the services to the address yet another account is still paying for that address location. It would seem the billing system should have something to adjudicate this?
XfinityJeff
Official Employee
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137 Messages
10 days ago
Good morning @schmaustech, and thank you for using the Xfinity forums to post your issue today, I hope you are having a good day! I am sorry to hear that you received a bill to your address that was addresses to another person, I know if that happened to me, it would be concerning. You have reached the right team that can take a look at this for you and see why you received that bill. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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