Visitor
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4 Messages
Xfinity charged me $1478 for their system glitch and not resolving
On April morning around 5am while I was sleeping in USA in my home, I received a bunch of text from Xfinity saying that I am being charged for using the international roaming data and these charges were total up to $1400 approximately.
Upon seeing this, I got scared and I called the customer service thinking it might be a fraud. The customer service looked at the charges and was able to clarify that this might be a system glitch as the details of the data I used shows it’s from December 20 24 when I actually travel to India and had used the international plan by using their global international $10 day service which I paid for.
The customer service assured me that this will be resolved and raised the ticket. Four months later, I still have this charge pending on my account and they haven’t resolved anything yet. I’ve talked to several customer service on chat and calls for hours and hours wasting my Time. I am planning to switch my service and take this matter to the court or wherever necessary.
XfinityKei
Official Employee
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1.8K Messages
20 days ago
@user_84iidd Thanks for bringing your bill concerns to our attention. If my bill increased I would reach out as well. Can you please direct message me your first and last name along with your full service address so that I can deep dive into your bill concerns. Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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