10 Messages
Xfinity bill increases 75% in 3 years..why?
We joined Xfinity in 2021 when our bill was 75% lower than it is today.. We have been loyal customers despite these increases, even when losing service on many occasions, and now having to deal with our latest problem of our service shutting down every morning for the past month.We were on the phone dealing with this issue yesterday for an hour and a half, only to be told Xfinity wasn’t to blame, WE were the problem and that we would have to pay for service if they came to our house to check it out. Then today we got a new bill with an increase of $42…a 25% increase from last month’s bill …not as a reward for being loyal customers, which we have been, but a hefty increase because we lost our discount that they lured us in with 3 years ago.We are at the point now where we are going to cancel Xfinity, look for a new service and spread the word about the high prices and poor service we have been receiving.What do you have to say about all this, Xfinity?? Can you lower our bill, improve your customer service, and make things right?
XfinityJeniece
Official Employee
•
3K Messages
1 year ago
Hey there, @user_23l6rb thanks for reaching out through Xfinity Forums. We truly appreciate you being in the Xfinity family since 2021. We would be happy to see what promotions we have available to ensure you are getting the best value for your services. We definitely do not want to lose you as a customer. We can also assist you with troubleshooting your connection if you are still having issues with your services. If you can please send us a Direct Message with your full name and your full address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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