Skip to main content
user_s8znff
1st Topic

Visitor

 • 

1 Message

Wednesday, August 19th, 2026 7:53 AM

Xfinity bill doubled in price - yikes, help!

Our bill recently doubled – I’m guessing we reached the end of a promotion, but the new price is currently unaffordable. Both of us use the internet for school and my partner also games, so having “less” internet isn’t particularly feasible (e.g. a cap on data might prove to be more expensive). What else can we do to reduce the amount we’re paying, aside from switching providers? We’re out of ideas.

Question

 • 

Updated 

4 hours ago

21

2

0

Oldest First
Selected Oldest First
EG

Expert

 • 

120.1K Messages

4 hours ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

0

0

XfinityPeterH

Official Employee

 • 

3K Messages

4 hours ago

 

user_s8znff Let's take a look at your account and see what you qualify for. Please send us a DM with your full name and complete address. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

0

0

forum icon

New to the Community?

Start Here