Xfinity bill does not match order confirmation
Hello. I entered into a 2 year agreement with Xfinity for internet service, and the billing amount for the second year (months 13-24) does not match what is showing up on our bills. I talked to customer service billing department but they were unhelpful and said there is nothing they could do, despite agreeing that the system was calculating my bill incorrectly. Based on the original order confirmation on my account, I am getting billed $10.99 more per month than I should be, which adds up to a lot per year. Can someone please explain this?