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user_zrl5pf
1st Topic

3 Messages

Thursday, May 2nd, 2024 10:31 PM

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Xfinity asking me to return equipment that I never had

I am be Asked to return a cable box when I never had one I only had Internet with a Motorola modem router that I ordered from Amazon and self installed

Question

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Updated 

1 year ago

91

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XfinityAntoine

Official Employee

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1.4K Messages

1 year ago

Thanks for reaching out, user_zrl5pf! Do you see the cable box being billed on the account or on any bill?

 

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user_zrl5pf

3 Messages

When I try to review my bill it says my balance is $0

1 year ago

0

user_zrl5pf

3 Messages

But I've been billed $200 for April but my service hasn't been active since March

(edited)

1 year ago

0

XfinityAntoine

Official Employee

 • 

1.4K Messages

Gotcha! I'll see what I can do. In order to get started can you, please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

--

• Click "Sign In" if necessary

• Click the "direct messaging" icon or https://comca.st/3lv0gXz

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

XfinityAntoine

Official Employee

 • 

1.4K Messages

1 year ago

Your services should be itemized on your bill. Do you see the cable box listed, if so is there a price next to it?

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