1 Message
Xfinity agents lies…
When I activated my service, the agent at the store informed me that I would receive unlimited data with XFI. However, this was incorrect, as he only added the XFI gateway to my service. This mistake resulted in significant data overage charges of $70 and $100 on my account. I had downloaded large amounts of data at the end of one month and the beginning of the next, which I couldn't have avoided.
I contacted customer service, and the agent assured me that the charges would be reversed. He told me I would receive an email confirmation and see the credit applied to my account within 48 hours. Unfortunately, this turned out to be false. I took a screenshot of our conversation. After nearly a week with no email and no changes to my account, I checked with another online agent, who confirmed that no credit had been applied. I'm extremely disappointed. Both the store agent and the online agent have been misleading me. It seems the online agent was simply lying to get a good review.
XfinityJeniece
Official Employee
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2.4K Messages
4 months ago
Hey there, user_zrspaz, thanks for reaching out through Xfinity Forums regarding your billing concerns. We definitely do not want you to feel like you were lied to, and we would be happy to turn this experience around for you! Can you please send us a Direct Message so we can access your account?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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XfinityJeniece
Official Employee
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2.4K Messages
4 months ago
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