Visitor
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1 Message
Xfi Complete Removal
How do you remove the sudden $25 a month charge for XFi complete?
The chat bot is spectacularly useless.
My one and only experience with customer service was when I first signed up two years ago and it was a two hour absolute nightmare that I do not wish to repeat ever in the finite hours that I have left in my life. Get this garbage off my bill immediately or [Edited: "Inflammatory/Profanity"]
XfinityDilary
Official Employee
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3.3K Messages
15 hours ago
Thanks for posting on our community forums, user_dy3n5h. I understand how the added xFi Complete charge can be unexpected. To remove it, we would need to repackage the account, and I’d be glad to go over the best options with you. Let's move to a private message, so we can verify the account and discuss the billing options. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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