wrong rate charged

@adriannaz1948 Hello and good afternoon, and thank you for reaching out here over our Xfinity Community Forum. I am so sorry to hear about these higher than expected bills you have received, that would definitely be frustrating. You have reached the right place, and I would be more than happy to help. We also received your private message, and I look forward to assisting you further privately in getting this resolved once and for all!

Just a reminder, we ask that you only post publicly and remain patient. If an Official Employee responds to your public post they will invite you to send us a direct message once we are ready to assist. Sending unsolicited direct messages to our team, any employee, or any Xfinity Forum user does violate our Xfinity Forum Guidelines and our Xfinity Forum Acceptable Use Policy. Continued violations to those guidelines could result in a revocation of a user's Xfinity Forum posting privileges. Please remember, by having an account and utilizing these forums, you have already agreed to the rules, policies, and guidelines contained within those documents as well as any other posted documents throughout the community. - XfinityChristopher

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.