Visitor
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2 Messages
Wrong date
[Edited: Personal Information]. [Edited: Personal Information]
i had to change my payment from 6/11/25 to 6/13/25 because that's when i get paid. I thought it was the 11th so I was thinking I would be fine. I just don't want my service interrupted if at all possible please.
[Edited: Personal Information]-account
XfinityDemitrius
Official Employee
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1.9K Messages
2 days ago
Hey @user_opoemh, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out and share your experience. If you have a scheduled payment, you should be able to cancel and make a new scheduled payment.
If the account is in a delinquency status, I would recommend visiting our 'Set up a payment arrangement for your Xfinity balance' support page where you can schedule a future dated payment to secure services to the payment date. We are unable to scheduled payment arrangements on our end and would need to be processes through this self-service option.
Can you please give this a try and let us know if you run into any issues? We hope to hear from you soon.
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user_opoemh
Visitor
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2 Messages
2 days ago
I was just wandering if someone could note that I had reached out so my service will not get interrupted tomorrow as stated on my account. I already set up a new payment to come out on 6/13/25 after I realized the date I originally put for today was incorrect
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