Wrong Auto Payment

Hello, @user_nu9isr it's surprising that the payment went through on a closed account. Have you contacted your financial institution to make sure it has really cleared and avoid any penalties? To manage your saved payment methods with Xfinity, you can do so online or via the Xfinity app.

Online Steps:

1. Sign in to your account.
2. Go to Bill Settings and select Payment Methods.
3. Add, edit, or remove payment methods.
4. Confirm your identity if adding a new method.
5. Enter your details and save.

App Steps:

1. Log in to the Xfinity app.
2. Tap Account, then Bill details.
3. Select Bill settings and Payment methods to manage your options.

You will receive a confirmation message after changes.

For more details see: https://www.xfinity.com/support/articles/my-account-app-manage-stored-payments