Written $40 internet-only quote not honored after exhausting support runaround

I need an official employee to review a written internet-only quote and help resolve it entirely through written messages.

An Xfinity chat agent quoted 300 Mbps internet-only for $40/month for 12 months, then $70/month, with bank autopay, the gateway and unlimited data included, no contract, and no one-time fees. A later agent would not apply that quote and instead offered a higher price or a TV bundle. I have the written transcript and an unresolved escalation case, which I can provide privately.

Every experience I have had dealing with Xfinity, whether by phone, in person, or in chat, has been long, exhausting, and felt like beating my head against a wall. This experience was no exception. A straightforward request to lower my bill turned into repeated explanations, conflicting answers, lengthy waits, and a proposed phone callback after I made clear that I needed written support. Being told one price and then having to fight to get anyone to stand behind it is maddening. Customers should not have to spend hours managing Xfinity's internal handoffs to get a clear answer.

At this point, the minute I have a viable alternative, I intend to move my internet service to another provider because dealing with Xfinity has become so frustrating. That is a statement about the customer experience, not authorization to disconnect my current internet service.

For now, please review the transcript and honor the quoted $40 internet-only offer, or explain in writing why it cannot be honored and provide the best equivalent standalone-internet option. I want to remove TV while keeping internet, with no mobile line, temporary TV bundle, or additional subscriptions. Please provide the complete monthly price, discount duration, post-promotion price, equipment/data charges, any taxes or fees, and any contract or cancellation terms before making changes.

Please handle this through forum messages, not a phone callback. I can respond periodically and will provide account details privately when an official employee requests them.