U

Visitor

 • 

1 Message

Mon, Jul 19, 2021 3:15 PM

WORST INTERNET EVER

Company is horrible!!! I recently reached out to extend my bill and was not giving a logical reason why the option was not available for me even when I already set up a extension date. Can’t speak with anyone because the company has it set to only speak with chat representatives because they know the games they play with customers. The fact that they have a “I don’t care” attitude is disgusting!! You would think since a company has a big name they would treat there customers with more respect and concern.Also spoke with a chat representative/supervisor  by the name [Edited: "Personal Information"] who ignored my concerns in the chat . Personally tried my best to be respectful to the company but they are to unprofessional for me . 

Responses

EG

Expert

 • 

89.1K Messages

2 m ago

Concern moved here for greater exposure to actual Comcast employees for assistance. 

Official Employee

 • 

186 Messages

2 m ago

Thank you so much for bringing this over here 😊 @EG

 

@user_ca1706 Thank you very much for taking the time to reach out let us know what trouble you have had and what your recent experiences have been. We never want you to feel this way. We believe that our best product is your experience and that your business is earned. We appreicate being your provider and reading this feedback truly makes me want to do all I can to turn this around for you. You should have all the options possible to extend your bill and if it is not something we can do; you should know exactly why. We never want to leave you in the dark or not give you every possible option for support. I would love an opportunity to look into this with you if you have a bit of time.

 

Because I will need some personal information, can you please send me a private message? Here are the steps below and I look forward to speaking you!

 

• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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