Worst Customer Service On Earth!!

I was chatting via email with Xfinity Support on Twitter the other night for 6hrs. It took them so long to get back to me. I would have contacted you directly, but chat didn't work and I couldn't find a customer service number. 

I contacted you to try to lower our bill and make sure we're not getting charged for something we don't use or getting charged double for anything. He assured me that he could lower my bill and keep our current features. After four hours of chatting he finally said my rate would be $246.69, which would save us a whopping $35 a month. Then he turned around and said that with taxes and fees it would be $281.69.

So I said, our bill isn't going to go down and we're going to have the same stations, Netflix, a little faster internet, and home phone?? Do I have that right?? I'm really starting to feel like this was a waste of time. Do you at least have the Netflix link to login, bc everytime I try either email it doesn't work. You even took the equipment charge off and the bill didn't budge smh

What happened to $246.69?? We've been paying $281.69 and now it will be $281.70?!? That's no savings. My dad doesn't wanna do auto pay.

I said, why can't you give a better promotional deal right now?? We've only been customers for like 40 yrs. Needless to say I'm not happy and will be calling customer service in the next few days to get to the bottom of this and hopefully lower our bill. If it was up to me I'd cut the cord, but my Dad likes some of your channels and doesn't want to lose his local channels. I would think with streaming services and people cutting cable that you wouldn't want to lose a customer, but it seems like you don't care.

Also, this format is customer friendly either. It keeps directing me elsewhere and deleting my whole review. I honestly think you make it hard for customers to get a hold of you on purpose.

Sincerely, 

A Disgruntled Customer of 40 Years